Effective Date: February 20th 2026
These Terms & Conditions (“Terms”) govern your use of this website and any services or products provided by EVARA GROUP LTD (“Company”, “we”, “us”, “our”).
By accessing this website or purchasing any services or products, you agree to be legally bound by these Terms.
If you do not agree, please refrain from using this website or purchasing our services.
1. Company Details
EVARA GROUP LTD
Registered in England and Wales
Trading as Frances Auralia Delacroix
128 City Road
London
EC1V 2NX
Email: cfo@auraliadelacroix.com
2. Nature of Services
EVARA GROUP LTD provides consultancy, advisory, and educational services, including but not limited to:
• Diagnostic Session (one-hour private consultancy)
• I AM Identity Reset (fourteen-session private consultancy container)
• Identity Ceiling Reset (ten-session private consultancy container)
• One-off consultancy sessions
• Programmes, courses, recordings, and digital products
All services are provided strictly as consultancy and educational support.
They do not constitute therapy, counselling, psychiatric care, trauma treatment, or medical, legal, or financial advice.
3. Eligibility & Client Suitability
By purchasing services, you confirm that:
• You are at least 18 years of age
• You have legal capacity to enter into agreements
• You are mentally and emotionally capable of engaging in consultancy services
Our services are not suitable for individuals requiring:
• Therapy
• Trauma treatment
• Crisis intervention
• Mental health care
You should not enter into our services if you are experiencing psychological distress or instability.
We reserve the right to refuse or discontinue services at our discretion.
You warrant that any information provided regarding your eligibility, mental and emotional wellbeing, and suitability for these services is accurate and complete. The Company relies on this information and accepts no liability arising from inaccurate or incomplete disclosure.
If a client discloses risk of harm to themselves or others, or shows signs of acute psychological distress during a session, the Company reserves the right to pause or end the session and direct the client to appropriate emergency or professional support. The Company is not a crisis service and holds no liability for outcomes arising from a client's failure to disclose a relevant condition prior to engagement.
By disclosing information relating to your mental or emotional wellbeing, you consent to EVARA GROUP LTD processing this special category data solely for the purpose of assessing suitability for our services, in accordance with our Privacy Policy.
4. Payments & Fees
• All fees are payable in GBP unless otherwise stated
• Payments are processed securely via Stripe or approved providers
• Payment obligations must be fulfilled as agreed
Payment Plans
Where a payment plan is selected, you enter into a legally binding commitment to complete all scheduled payments.
A payment plan is not a subscription and is not contingent upon participation, attendance, satisfaction, or perceived outcomes.
All instalments remain due regardless of:
• Session attendance
• Scheduling usage
• Cancellation
• Withdrawal from services
• Personal circumstances
• Dissatisfaction
• Perceived results
Failure to complete payments constitutes a breach of these Terms.
We reserve the right to:
• Suspend or terminate services
• Recover outstanding balances
• Recover associated fees and reasonable recovery costs
You agree not to initiate chargebacks or payment disputes except where legally justified.
You are responsible for ensuring sufficient funds are available for each payment, including any variation arising from currency conversion, exchange rates, or third-party transaction fees. The Company is not liable for failed payments, additional charges, or currency losses arising from your bank or payment provider.
Any chargeback or payment dispute initiated without legal justification will be treated as a material breach of these Terms. You agree to reimburse the Company for any fees, costs, or losses incurred in disputing an unjustified chargeback, and the Company reserves the right to immediately suspend or terminate services pending resolution.
5. Refund Policy
UK Clients: Where services are to begin within 14 days of purchase, you expressly request that we begin performance within this period and acknowledge that you thereby waive your statutory right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 once performance has commenced.
International Clients: Where services are to begin within any statutory withdrawal or cooling-off period that may apply under the law of your country of residence, you expressly request that we begin performance within that period and acknowledge that, to the extent permitted by applicable law, you waive any right to cancel once performance has commenced. Nothing in these Terms limits any non-waivable statutory rights you may hold under the mandatory consumer protection laws of your country of residence.
Diagnostic Session
All payments are final and non-refundable, except where required by law.
Identity Ceiling Reset
Payments are strictly non-refundable once the container has commenced, except where required by law.
No refunds will be issued for:
- Change of mind
- Partial participation
- Scheduling conflicts
- Dissatisfaction
- Perceived lack of results
Payment plans remain payable in full under all circumstances.
I AM Identity Reset
Payments are strictly non-refundable once the container has commenced, except where required by law.
No refunds will be issued for:
- Change of mind
- Partial participation
- Scheduling conflicts
- Dissatisfaction
- Perceived lack of results
Payment plans remain payable in full under all circumstances.
Digital Products/Consulting Services
Due to the irrevocable nature of digital delivery, online ZOOM sessions - all purchases are final and non-refundable unless required by law.
Current pricing for each service is displayed on the relevant product page and confirmed at checkout.
6. Rescheduling, Cancellations & Missed Sessions
Sessions are scheduled for agreed dates and times.
Rescheduling
Rescheduling requests may be considered where reasonable notice is provided.
Reasonable notice means at least 24 hours before the scheduled session, unless otherwise agreed in writing.
We do not guarantee that alternative appointments will be available.
Rescheduling may be refused at our discretion.
Client Cancellations
Failure to attend a scheduled session without prior notice may result in forfeiture of that session.
Late cancellations may be treated as a missed session.
Missed Sessions
Missed sessions are non-refundable and may not be credited, transferred, or carried forward.
Failure to attend does not alter payment obligations under these Terms.
Repeated Cancellations / Non-Attendance
Repeated cancellations, rescheduling requests, or non-attendance may result in suspension or termination of services.
Termination under these circumstances does not entitle the client to a refund.
Company-Initiated Rescheduling
Where we must reschedule due to unforeseen circumstances, reasonable efforts will be made to offer an alternative appointment.
7. Client Responsibility
You acknowledge that:
• Outcomes are not guaranteed
• Consultancy insights are interpretive in nature
• Decisions and implementation are your responsibility
You remain fully responsible for:
• Actions
• Decisions
• Interpretations
You further accept responsibility for ensuring that any financial investment made in our services does not compromise your ability to meet essential living expenses, including but not limited to rent, mortgage payments, or food. You confirm that you are entering into this investment from a position of financial stability and are not doing so to your financial detriment.
8. No Reliance & No Guarantees
All services and materials are provided for consultancy and educational purposes only.
We make no guarantees, warranties, or promises regarding outcomes or results.
9. Professional Disclaimer
We do not provide therapy, counselling, psychiatric care, or trauma treatment.
Our services are not a substitute for:
• Mental health care
• Medical care
• Legal advice
• Financial advice
10. Educational & Informational Content Disclaimer
Content provided via this website, sessions, programmes, recordings, or associated platforms (including but not limited to YouTube, social media, and digital materials) is for educational and informational purposes only.
Such content does not constitute:
• Therapy
• Counselling
• Medical advice
• Psychological treatment
• Legal advice
• Financial advice
No content should be interpreted as a substitute for professional services.
You remain responsible for your interpretations, decisions, and actions.
We make no representations, warranties, or guarantees regarding outcomes.
11. Results & Outcomes Disclaimer
Individual results vary.
EVARA GROUP LTD makes no representations, warranties, or guarantees regarding outcomes, results, or transformations arising from the use of our services, sessions, programmes, recordings, or educational content.
We do not guarantee:
• Financial results
• Relationship outcomes
• Emotional outcomes
• Psychological changes
• Business success
• Personal achievements
Any examples, testimonials, or case references are provided for illustrative purposes only and do not constitute a promise or guarantee of similar results.
Outcomes depend on numerous factors beyond our control, including individual circumstances, decisions, and external variables.
12. Limitation of Liability
To the fullest extent permitted by law, EVARA GROUP LTD shall not be liable for:
• Indirect or consequential losses
• Emotional outcomes
• Financial outcomes
• Relationship changes
• Business decisions
Nothing in these Terms excludes liability where such exclusion is not permitted by law.
You agree to indemnify and hold harmless EVARA GROUP LTD, its directors, and representatives against any claims, losses, or costs arising from your breach of these Terms or misuse of the Services.
To the extent EVARA GROUP LTD is found liable under these Terms, its total aggregate liability to you shall not exceed the total fees paid by you for the specific service giving rise to the claim.
13. Confidentiality & Conduct
Sessions are conducted privately and confidentiality applies to both parties.
We will not disclose personally identifiable client information except where required by law.
Use of Anonymised Information
Clients acknowledge that anonymised themes or scenarios derived from consultancy experiences may be used for educational purposes, provided no identifying information is disclosed.
We may reference anonymised, non-identifiable themes, scenarios, or case examples for educational, informational, or illustrative purposes, including but not limited to online content, recordings, and social media.
All identifying details will be removed.
No personally identifiable information will be disclosed without explicit written consent.
Client Conduct
We reserve the right to suspend or terminate services where behaviour is abusive, inappropriate, or disruptive.
Termination under these circumstances does not entitle the client to a refund.
14. Intellectual Property & Use
All materials, frameworks, methodologies, processes, recordings, session content, and proprietary models remain the exclusive intellectual property of EVARA GROUP LTD.
This includes, but is not limited to, systems such as the Solution Finder Brain™.
Materials are licensed for personal, non-commercial use only.
You may not:
• Share
• Reproduce
• Resell
• Distribute
• Teach
• Adapt
• Commercially exploit
without prior written consent.
You agree to treat all frameworks, methodologies, and proprietary processes shared during sessions as confidential, and not to disclose, teach, replicate, or apply them in any coaching, consultancy, or advisory capacity — including work with another coach or practitioner — during or after your engagement with us. Breach of this clause entitles the Company to seek injunctive relief, damages, and recovery of legal costs.
15. Session Recordings
Sessions may be recorded only with mutual knowledge and consent.
All recordings remain the property of EVARA GROUP LTD and are provided solely for personal use.
Clients may not independently record or distribute sessions without written permission.
16. Termination & Right to Refuse
We reserve the right to refuse, suspend, or terminate services at our discretion.
Termination does not entitle you to a refund.
17. Client-Initiated Withdrawal
Where a client chooses to withdraw from services after purchase:
• All payments remain due
• No refunds will be issued
• Payment plans continue as agreed
Withdrawal does not cancel financial obligations under these Terms.
Early Termination by Client
If a client elects to terminate participation before completion of services:
• Remaining sessions may be forfeited
• No refunds or credits apply
• Outstanding balances remain payable
Company-Initiated Termination
We reserve the right to suspend or terminate services where necessary, including but not limited to:
• Breach of these Terms
• Disruptive or inappropriate behaviour
• Non-payment
• Suitability concerns
Termination under these circumstances does not entitle the client to a refund.
Effect of Termination
Upon termination:
• Access to services may cease
• Outstanding payments become immediately due
• Confidentiality, intellectual property, indemnity, and non-disparagement obligations survive termination.
18. Force Majeure
EVARA GROUP LTD shall not be liable for delays or failures caused by events beyond reasonable control, including:
• Illness
• Emergencies
• Technical failures
• Internet disruptions
Affected services may be rescheduled.
19. Non-Disparagement
You agree not to publish false, misleading, or defamatory statements about EVARA GROUP LTD.
20. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
21. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.
22. No Waiver
Failure or delay by EVARA GROUP LTD in enforcing any provision of these Terms shall not constitute a waiver of rights.
23. Entire Agreement
These Terms constitute the entire agreement between you and EVARA GROUP LTD and supersede all prior discussions, communications, or representations.
No reliance is placed on any statement not expressly set out in these Terms.
24. Amendments
We reserve the right to amend these Terms at any time.
Continued use constitutes acceptance.
25. Contact
For enquiries regarding these Terms:
cfo@auraliadelacroix.com